Frequently Asked Questions
Everything you need to know about shopping furniture on Upmega Kenya
Fast Answers • Delivery • Payments • Products
Yes. We deliver within Nairobi within 24–72 hours and upcountry within 3–7 business days depending on location.
Simply browse products, add to cart, or use WhatsApp checkout for fast ordering with our sales team.
Yes. We accept M-Pesa, bank transfers, and selected cash-on-delivery options depending on order size.
Yes. Many of our sofas, beds, and cabinets can be customized in size, color, and fabric.
Some bulk and wholesale orders may qualify for discounts. Contact us for special pricing.
Yes. Assembly and installation are available for beds, wardrobes, and large furniture items at a small fee.
Report within 24 hours. We will replace or repair items depending on assessment.
Yes. You receive updates via SMS or WhatsApp once your order is dispatched.
Yes. Our main showroom is in Nairobi. You can also request virtual product viewing.
Yes. We supply hotels, offices, schools, and interior designers at wholesale pricing.
Returns are only accepted for manufacturing defects within 7 days of delivery.
Yes. Selected products come with limited warranty covering manufacturing defects.
Available for selected items and within Nairobi depending on order value.
Through WhatsApp, email, or the contact page. We respond within minutes during working hours.
Yes. We deliver to all major towns including Mombasa, Kisumu, Nakuru, Eldoret, and more.
Yes. Most of our furniture is locally crafted in Kenya by skilled artisans.
Yes. You can reserve items by making a deposit or confirming via WhatsApp.
Yes. We provide guidance on furniture selection and room styling.
Delivery fees vary depending on location and item size.
Availability is shown on product pages or confirmed instantly via WhatsApp support.
